• Home
  • What Could we do Better?
  • Instituting a Management Improvement Culture in Your Organization
  • Find the Root Cause Instead of the Person to Blame
  • Good Process Improvement Practices
  • Management is Prediction
  • The Purpose of an Organization
  • Performance Without Appraisal
  • Manufacturing and the Economy
  • Practical Ways to Respect People
  • 10 stocks for 10 years
  • Deming and Toyota
  • Curious Cat Management Improvement Articles
  • John Hunter
  • Institute for Healthcare Improvement
  • Superfactory
  • Management Improvement Jobs
  • Deming on Management
  • Management and Leadership Quotes

    I am now using this blog to re-post some comments I make other blogs. For my full management blog see the Curious Cat Management Blog

    Friday, June 07, 2013

    Trust People but Verify Processes Provide Desired Results

    The idea that freedom is the only important thing is flawed. Some people want to swing from poor management systems that don't allow employees to provide help customers need to total freedom (thinking respect for people means not process controls). That isn't right.

    We need to trust but verify and use processes that are successful (even if some employees think that "cramps their style"). Usually that feeling is just temporary until they learn to understand process thinking and what comes with it.

    Reaction to: Quality vs. Innovation: How Much Structure Do You Need?

    Related: Improving Processes Helps Innovation Efforts - Process Improvement and Innovation - Long Term Thinking with Respect for People

    Labels: , , , , ,


    Post a Comment

    << Home