Renovating Home Depot Business Week
It is always dangerous to make too much of a magazine article, but Home Depot seems to be moving away from lean thinking in the following examples, to me anyway. The Home Depot founders:
These days every major decision and goal at Home Depot flows down from Nardelli's office. "There's no question; Bob's the general," says Joe DeAngelo, 44, executive vice-president of Home Depot Supply and a GE veteran.
Nothing is wrong with major decisions being made by the leaders but the article leaves the impression many non-major decisions are cetralized too. That is a problem for those who believe in management improvement ideas including lean thinking.
Centralized purchasing sounds like it could easily lead to non-lean behavior. From a previous post on Evolving Excellence:
Another quote from the Business Week article:
Again moving away from lean ideas: longevity of management, focus on value of employees rather than cost of employees...
Not giving customers what they want or expect. I know this has been my experience at Home Depot, and that of those I have talked to for years - poor service. The article does not leave me with a positive view of Home Depot's future. However it is only one article I would like to hear what others think.