Friday, February 05, 2016

The Absence of Defects Does Not Necessarily Build Business

Comment on: Saving Money vs Making Money

by saving money, we make more money – simple (and easy); anyone should be able to see that! And while this may be true for the short term, it doesn’t support any longer term growth.
So, what do you want to do? Do you want to save money or make money?

Let me know your thoughts!

How about Deming's thoughts :-)

"No defects, no jobs. Absence of defects does not necessarily build business… Something more is required." W. Edwards Deming

Waste can be equated to defects and the sentiment is the same. I share more of my thoughts on the topic in a 2006 post: Quality and Innovation.

Related: Zero Defects Isn't the Right Goal - Customer Focus by Everyone