• Home
  • What Could we do Better?
  • Instituting a Management Improvement Culture in Your Organization
  • Find the Root Cause Instead of the Person to Blame
  • Good Process Improvement Practices
  • Management is Prediction
  • The Purpose of an Organization
  • Performance Without Appraisal
  • Manufacturing and the Economy
  • Practical Ways to Respect People
  • 10 stocks for 10 years
  • Deming and Toyota
  • Curious Cat Management Improvement Articles
  • John Hunter
  • Institute for Healthcare Improvement
  • Superfactory
  • Management Improvement Jobs
  • Deming on Management
  • Management and Leadership Quotes
  •    

    I am now using this blog to re-post some comments I make other blogs. For my full management blog see the Curious Cat Management Blog

    Sunday, July 01, 2012

    Why Do You Ask?


    Why Do You Ask?
    In order to develop problem-solvers, we need to help our mentees identify and acknowledge the problem and ultimately, solve the problem. This requires the mentee to think, to engage, and to take ownership.  The extract and tell method that is often employed by leaders doesn’t do any of that well.
    Another useful reason for the question is to figure out the best response.  Often the guess about what the person is asking for is fine, but the truth is that often an answer really depends on what the person is after.  Why did car crash?  We usually don't want to know that momentum carried it into a spot occupied by something else - if even that is "correct."

    Usually people don't think when they get a question: (thinking: why? well x, why x, well y, why y, well z, why z, well a, why a - ah that is basically the root cause)  then answer a, see what happened is x because of y because of z which was due to a.

    Another example is if you ask where I want to go to lunch tomorrow my answer will be different if you are asking everyone (I can say my favorite choice) or if you are not sure and you know I know lots of places where should we all go to lunch tomorrow...  The purpose of the question is important.  Often we can guess it.  But often we also guess wrong.

    Labels: , ,

    0 Comments:

    Post a Comment

    << Home