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    I am now using this blog to re-post some comments I make other blogs. For my full management blog see the Curious Cat Management Blog

    Friday, July 31, 2015

    The Use and Misuse of Technical Jargon

    Comments on: You want muda? Let’s talk about muda!

    Essentially the terms are precise technical jargon. As with nearly all technical jargon it is very useful for experts and confusing (and, to many, off-putting) to people that are not experts.

    You are exactly right, overwhelming people with jargon when trying to introduce new ideas is not usually helpful. Using a couple pieces of jargon can be helpful as it reinforces the idea that this is new stuff and can make people tie the new ideas to new terms.

    When some people are learning it is easier to think of muda than "waste." They have an understanding of "waste" and it may well not include what is meant to be included in a lean context. They can rearrange in their head that in the context of lean "waste" is different - we do this all the time.

    For some people using muda to think differently is helpful, for others it is not and often creates resistance.

    English has many words we understand differently depending on the context (for example, "lean"). It works remarkably well but especially when people are learning it is easy to miss special "lean" meaning when using common words. Technical jargon is helpful with experts being able to quickly communicate unambiguous (well less ambiguous) specific meaning which is why jargon usually exists - to allow for communication to be more effective.

    Certainly at times jargon is also used by experts to baffle or impress non-experts rather than to help communication. Reducing this use of jargon would be a good thing.

    Related: Learning, Systems and Improvement - Open Source Management Terms - Getting Known Good Ideas Adopted

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