by saving money, we make more money – simple (and easy); anyone should be able to see that! And while this may be true for the short term, it doesn’t support any longer term growth.
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So, what do you want to do? Do you want to save money or make money?
Let me know your thoughts!
How about Deming's thoughts :-)
"No defects, no jobs. Absence of defects does not necessarily build business… Something more is required." W. Edwards Deming
Waste can be equated to defects and the sentiment is the same. I share more of my thoughts on the topic in a 2006 post: Quality and Innovation.
Related: Zero Defects Isn't the Right Goal - Customer Focus by Everyone
