First, I don't agree with your claim on the only reason for companies to exist, I believe Deming had a better view (considering all the stakeholders).
But I do agree with the general premise: a "culture" isn't an aim. The reason a culture matters is that it embodies a robust system that delivers the best results over the long term. The problem of not having a good culture (but doing well today - reducing waste, gaining customers...) is that over and over we see these companies collapse. The reason a "quality culture" matters is as a strategy to achieve an aim: long term success.
Comments on: Quality Culture and Feelings
Related: Creating a Quality Culture - Posts on Creating a Management Culture
No comments:
Post a Comment