Friday, June 07, 2013

Trust People but Verify Processes Provide Desired Results

The idea that freedom is the only important thing is flawed. Some people want to swing from poor management systems that don't allow employees to provide help customers need to total freedom (thinking respect for people means not process controls). That isn't right.

We need to trust but verify and use processes that are successful (even if some employees think that "cramps their style"). Usually that feeling is just temporary until they learn to understand process thinking and what comes with it.

Reaction to: Quality vs. Innovation: How Much Structure Do You Need?

Related: Improving Processes Helps Innovation Efforts - Process Improvement and Innovation - Long Term Thinking with Respect for People

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