Tuesday, October 21, 2014

The Management Culture Impacts How People Respond to Statements

> I still don’t really understand how “breach of protocol” could somehow be
> interpreted as “the nurse did it intentionally

Interpretation depends on logic and psychology. Fear and blame based cultures predispose people to think blame and take things as blame. Even when the words don't say that people take it that way.

This is one of the many reasons why the management system is so important. Even the exact same statement is taken very differently by people. In a good management system the statement 'breach of protocol" can be seen most employees as fine - an indication of yet again seeing a systemic issue and raising it to be dealt with. In a blame based management system it is taken as threatening and maybe even disrespectful.

Response to: Talking about Breaches of Ebola Protocol is NOT “Blaming Nurses”

Related: Creating a Culture that Values Continual Improvement - Building a Great Software Development Team

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