Monday, January 11, 2016

Don't Use Targets as a Management Tool

comments on: Deconstructing Deming XI B – Eliminate numerical goals for management

I agree with the comments that targets are unwise. There is one sense in which I think the idea of (but not actual) targets can be useful and that is in setting the scope.

If we want to find an improvement that is immense (versus small continual improvement) that can set the expectation of how we approach improvement, including an understanding that we are going to have to really make big changes in how things are done.

I have written more about this, here:

Deming on Targets

Basically I don't see that scoping "target" as really a target but it is similar so if you want to see it that way, then in that sense I can see a "target" as useful.

Related: Innovation at Toyota - Targets Distorting the System - Righter Incentivization

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