Monday, May 02, 2005

Brain Joiner on Dr. Deming

Topic: Management Improvement

The Spring 2005 MAQIN newsletter includes an interesting piece on a recent MAQIN event where the life and work of Dr. W. Edwards Deming was celebrated.

Dr. Brain Joiner, author of Fourth Generation Management, gave a toast that included several Dr. Deming quotes:
  • Best efforts are not enough, you have to know what to do.
  • A numerical goal without a method is nonsense.
  • The most useful numbers are unknown and unknowable.
  • Where there is fear you do not get honest figures.

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